Group Photo of Twin City Insurance Team

Lesa and Jason

Lesa H. Williams, CPCU, CIC, CRM, CBIA, CRIS, CPIW

Lesa Williams, CPCU, CIC, CRM, CBIA, CRIS, CPIW – President (Extension # 203)

Lesa joined the agency in 1975 and became President in 1980. She graduated from the Southeastern Insurance Institute and has earned multiple insurance designations including Chartered Property and Casualty Underwriter, Certified Insurance Counselor, Certified Risk Manager, Certified Builders Insurance Agent, Construction Risk and Insurance Specialist and Certified Professional Insurance Woman. Lesa and her husband, Opie, have been married more than 40 years and have two children and four grandchildren.

Jason T. Chapman, CIC, CRM, MWCA, CISR, CBIA

Jason Chapman, CIC, CRM, MWCA, CISR, CBIA – Vice President (Extension # 210)

Jason joined the agency in 1999 and became Vice President in 2010. He has earned multiple insurance designations including Certified Insurance Counselor, Certified Risk Manager, Master Workers Comp Advisor, Certified Insurance Service Representative and Certified Builders Insurance Agent. Jason and his wife, Crystall, have been married more than 20 years and have two wonderful children. He is a big North Carolina Tarheels fan and enjoys playing golf and basketball.

Personal Lines Group Photo

Carol B. Brown, CISR, CPIW

Carol Brown, CISR, CPIW – Personal Insurance Account Executive (Extension # 211)

Carol joined the agency in 1987. She serves as the account executive for clients with last names A – G. Carol has earned the Certified Insurance Service Representative and Certified Professional Insurance Woman designations. She and her husband, Allen, have been married over 30 years and have two daughters, two sons-in-law, and three grandchildren.

Kasey Hefner — Personal Lines Account Executive

Kasey Hefner – Personal Insurance Account Executive (Extension # 206)

Kasey joined the agency in 2016. She serves as account executive for clients with the last names H – M. Kasey is married to Tyler and has a wonderful son and two beautiful stepdaughters.

Michaele Day – Personal Lines Account Executive

Michaele Day, CISR – Personal Insurance Account Executive (Extension # 217)

Michaele joined the agency in 2009. She serves as the account executive for clients with last names N – Z and has earned the Certified Insurance Service Representative designation. Michaele and her husband, CK, have been married over 30 years and have three sons, two daughters-in-law, and one grandchild. She enjoys spending time with family, traveling, and playing the piano.

Elaine Miller — Personal Lines Processor

Elaine Miller – Personal Insurance Account Assistant (Extension # 214)

Elaine joined the agency in 2016. She is a licensed agent that assists the personal insurance department and manages all of the policy downloads. Elaine and her husband, Todd, have been married over 30 years and they have two wonderful sons and one very precious daughter-in-law.

Jennifer

Jennifer Wike – Receptionist (Extension # 201)

Jennifer joined the agency in 2019. She is a licensed agent and our Director of First Impressions. As the first person to greet you when you walk into the agency, Jennifer will happily process your insurance payment or direct you to one of our associates. Jennifer is married to Casey and has two wonderful sons.

Commercial Lines Group Photo

Christina H. Lail, CISR, CPIW, CBIA

Christy Lail – Business Insurance Account Executive (Extension # 205)

Christy joined the agency in 1993. She serves as the account executive for all business clients and has earned the Certified Insurance Service Representative, Certified Professional Insurance Woman, and Certified Builders Insurance Agent designations. Christy has one son, Jacob, and enjoys yoga, concerts and outdoor activities.

Danielle

Danielle Thornburg – Business Insurance Account Assistant (Extension # 216)

Danielle joined the agency in 2019. She is a licensed agent and assists the business insurance department. Danielle has a wonderful son, Lawson, and enjoys being outdoors and spending time with family & friends.

Heather W. Teague, CISR – Commercial Account Executive

Heather Teague, CISR – Business Insurance Account Assistant

Heather joined the agency in 2017 and has earned the Certified Insurance Service Representative designation. She graduated from Appalachian State University with majors in Risk & Insurance and Marketing. Heather is a licensed agent and assists the business insurance department. She enjoys spending time with her family, days at the beach & mountains, and attending App State football games. Heather has been married to Henry since 2012 and they a wonderful son, Harrison, and a dog named Pongo.

Crystall W. Chapman — Commercial Lines Processor & Accounting Manager

Crystall Chapman – Business Insurance Account Assistant and Accounting Manager (Extension # 215)

Crystall joined the agency in 2004. She is a licensed agent and assists the business insurance department in addition to managing the agency’s accounting. Crystall and her husband, Jason, have been married more than 20 years and have two wonderful children.