Group Photo of Twin City Insurance Team

Lesa and Jason

Lesa H. Williams, CPCU, CIC, CRM, CBIA, CRIS, CPIW

Lesa Williams, CPCU, CIC, CRM, CBIA, CRIS, TRA – President (Extension # 203)

Lesa joined the agency in 1975 and became President in 1980. She graduated from the Southeastern Insurance Institute and has earned multiple insurance designations including Chartered Property and Casualty Underwriter, Certified Insurance Counselor, Certified Risk Manager, Certified Builders Insurance Agent, Construction Risk Insurance Specialist, and Trusted Risk Advisor. Lesa and her husband, Opie, have been married for more than 40 years. She has two children and four grandchildren.

Jason Chapman, CIC, CRM, MWCA, CISR, CBIA, TRA – Vice President

Jason Chapman, CIC, CRM, MWCA, CISR, CBIA, TRA – Vice President (Extension # 210)

Jason joined the agency in 1999 and became Vice President in 2010. He has earned multiple insurance designations including Certified Insurance Counselor, Certified Risk Manager, Master Workers Comp Advisor, Certified Insurance Service Representative, Certified Builders Insurance Agent, and Trusted Risk Advisor. Jason and his wife, Crystall, have been married for more than 20 years. He has two children, is a big North Carolina Tarheels fan and enjoys playing golf.

Personal Lines Group Photo

Carol B. Brown, CISR, CPIW

Carol Brown, CISR – Personal Insurance Account Executive (Extension # 220)

Carol joined the agency in 1987. She is the Personal Insurance Department Manager and serves individuals and families with last names beginning with the letters A through G. Carol has earned the Certified Insurance Service Representative designation. She and her husband, Allen, have been married for more than 30 years. Carol enjoys spending time with her family, especially her three grandchildren.

Kasey Hefner — Personal Lines Account Executive

Kasey Hefner, CISR – Personal Insurance Account Executive (Extension # 206)

Kasey joined the agency in 2016. She serves individuals and families with last names beginning with the letters H through M. Kasey has earned the Certified Insurance Service Representative designation. She and her husband, Tyler, have been married for over 5 years. Kasey has a wonderful son and two beautiful stepdaughters.

Michaele Day – Personal Lines Account Executive

Michaele Day, CISR – Personal Insurance Account Executive (Extension # 217)

Michaele joined the agency in 2009. She serves individuals and families with last names beginning with the letters N through Z. Michaele has earned the Certified Insurance Service Representative designation. She and her husband, CK, have been married for over 30 years. Michaele has three sons, two daughters-in-law, and two grandchildren. She enjoys spending time with family, traveling, and playing the piano.

Elaine Miller — Personal Lines Processor

Elaine Miller – Personal Insurance Account Assistant (Extension # 214)

Elaine joined the agency in 2016. She assists the personal insurance department and manages all of the policy downloads. Elaine and her husband, Todd, have been married for over 30 years. She has two wonderful sons and one very precious daughter-in-law.

Jennifer

Jennifer Wike – Director of First Impressions (Extension # 201)

Jennifer joined the agency in 2019. She is the first person to greet you when you walk into the agency and will happily process your insurance payment or direct you to one of our associates. Jennifer is married to Casey and has two wonderful sons.

Commercial Lines Group Photo

Christina H. Lail, CISR, CPIW, CBIA

Christy Lail, CISR, CBIA – Business Insurance Account Executive (Extension # 205)

Christy joined the agency in 1993. She serves businesses whose name begins with the letters J through Z. Christy has earned the Certified Insurance Service Representative and Certified Builders Insurance Agent designations. She has one son, Jacob, and enjoys yoga, concerts, and outdoor activities.

Danielle

Danielle Thornburg – Business Insurance Account Executive (Extension # 216)

Danielle joined the agency in 2019. She serves businesses whose name begins with numbers and the letters A through I. Danielle has a wonderful son, Lawson, and enjoys being outdoors and spending time with family & friends.

Heather W. Teague, CISR – Commercial Account Executive

Heather Teague, CISR – Business Insurance Account Assistant

Heather joined the agency in 2017 and has earned the Certified Insurance Service Representative designation. She graduated from Appalachian State University with majors in Risk & Insurance and Marketing. Heather is a licensed agent and assists the business insurance department. She enjoys spending time with her family, days at the beach & mountains, and attending App State football games. Heather has been married to Henry since 2012 and they a wonderful son, Harrison, and a dog named Pongo.

Crystall W. Chapman — Commercial Lines Processor & Accounting Manager

Crystall Chapman – Business Insurance Account Assistant and Accounting Manager
(Extension # 215)

Crystall joined the agency in 2004. She assists the business insurance department in addition to managing the agency’s accounting. Crystall and her husband, Jason, have been married for more than 20 years. She has two wonderful children and a lazy Shih Tzu named Oreo.