Meet The Team2018-11-04T05:50:10+00:00

Lesa H. Williams, CPCU, CIC, CRM, CBIA, CRIS, CPIW

Lesa H. Williams, CPCU, CIC, CRM, CBIA, CRIS, CPIW

President – (Direct: 203)

Twin City insurance is under the leadership of Mrs. Lesa H. Williams. Lesa joined the agency in 1975 and became President in 1980. She graduated from the Southeastern Insurance Institute. She holds numerous Insurance Designations including Chartered Property and Casualty Underwriter, Certified Insurance Counselor, Certified Risk Manager, Certified Builders Insurance Agent, Certified Professional Insurance Woman & Certified Risk & Insurance Specialist.

Lesa has been married for over 40 years and has two children and 4 grandchildren.

Jason T. Chapman, CIC, CRM, MWCA, CISR, CBIA

Jason T. Chapman, CIC, CRM, MWCA, CISR, CBIA

Vice President – (Direct: 210)

Jason Chapman, is an agent who has been with the agency since 1999 and is the Vice President. He currently handles Commercial Lines new business quoting and risk management.

He has earned The Certified Insurance Service Representative, Certified Risk Manager, Certified Builders Insurance Agent, and the Certified Insurance Counselor designations.

Jason is married with two children and enjoys various sports. He is a NC Tarheels and Washington Redskins fan.

Kasey Hefner — Receptionist

Kasey Hefner — Receptionist
(Direct Line: 828-464-2643 x201)

Kasey is the agencies receptionist and a licensed agent. She joined the agency in 2016 and is the smiling face you see when you come into the office. She handles payments and personal lines processing. Kasey is married and has two beautiful step-daughters.

William H. Lutz, Jr, CIC

William H. Lutz, Jr, CIC
Producer – (Direct: 209)

William H. Lutz, Jr. President of Gaither Lutz Insurance Agency, has been with Twin City Insurance since 1995 when the agencies merged. He is a graduate of Appalachian State University where he earned a B.S.B.A in Insurance and Real Estate. He also has the Certified Insurance Counselor Designation

Carol B. Brown, CISR, CPIW

Carol B. Brown, CISR, CPIW

Personal Lines Supervisor & Agent – (Direct: 211)

Carol joined the agency staff in 1987 as a receptionist. She now serves as the Personal Lines Supervisor and is the account manager for clients last names A – K. Carol has earned the Certified Insurance Service Representative and the Certified Professional Insurance Woman designations.

She and her husband Allen have been married for over 30 years and have two daughters, two son-in-laws, and a granddaughter Collins.

Michaele Day — Personal Lines Customer Service Agent

Michaele Day – Personal Lines Customer Service Agent

(Direct Line: 217)

Michaele joined the staff in 2009. She began her insurance career in 1986 and currently serves as a personal lines agent for clients with last name L – Z. Michaele and her husband CK have been married over 32 years and have 3 sons and one daughter in law. She enjoys spending time with family, traveling, and playing the piano.

Kasey Hefner — Receptionist

Kasey Hefner — Receptionist
(Direct Line: 828-464-2643 x201)

Kasey is the agencies receptionist and a licensed agent. She joined the agency in 2016 and is the smiling face you see when you come into the office. She handles payments and personal lines processing. Kasey is married and has two beautiful step-daughters.

Elaine Miller — Personal Lines Processor

Elaine Miller — Personal Lines Processor
(Direct Line: 828-464-2643 x214)

Elaine joined the agency in 2016. She is a licensed agent and supports the personal lines agents by processing changes and managing all of the downloads for that department. You may also find her covering the reception desk for Kasey. Elaine and her husband, Todd, have been married for over 29 years and they have 2 wonderful sons and will soon have 2 very precious daughter-in-laws.

Jason T. Chapman, CIC, CRM, MWCA, CISR, CBIA

Jason T. Chapman, CIC, CRM, MWCA, CISR, CBIA

Vice President – (Direct: 210)

Jason Chapman, is an agent who has been with the agency since 1999 and is the Vice President. He currently handles Commercial Lines new business quoting and risk management.

He has earned The Certified Insurance Service Representative, Certified Risk Manager, Certified Builders Insurance Agent, and the Certified Insurance Counselor designations.

Jason is married with two children and enjoys various sports. He is a NC Tarheels and Washington Redskins fan.

Christina H. Lail, CISR, CPIW, CBIA

Christina H. Lail, CISR, CPIW, CBIA
Operations Manager & Commercial Lines Customer Service Agent – (Direct: 205)

A Property Casualty Agent since 1989, serves as a Commercial Lines Customer Service for clients names J – Z and is the Agency Operations Manager. She joined the agency in 1993 and has obtained the Certified Insurance Service Representative, Certified Professional Insurance Woman and Certified Builders Insurance Agent designations.

She has one son Jacob and enjoys yoga, concerts and outdoor activities.

Heather W. Teague, CISR

Heather W. Teague, CISR – Commercial Lines Customer Service Agent
(Direct Line: 828-464-2643 x 213)

Heather joined the agency in January of 2017. She graduated from Appalachian State University in May of 2009 with double majors in Risk & Insurance and Marketing. She has worked in the insurance industry since 2008 and serves as Commercial Lines Customer Service Agent for accounts A – I. Heather has been married to her husband, Henry, since 2012 and they have one dog, Pongo. She enjoys spending time with her family, days spent at the beach or in the mountains, and App State football games.

Crystall W. Chapman — Commercial Lines Processor & Accounting Manager

Crystall W. Chapman – Commercial Lines Processor & Accounting Manager
(Direct Line: 215)

Crystall joined her family’s agency many years ago and currently handles all the accounting and commercial lines processing. She has been married to Jason for almost 20 years and they have two children.