In our continuing efforts to improve agency service, your answers to the following and any comments will be appreciated.

When you reported the claim to our office, were you treated promptly, professionally and courteously?

Yes

Were you treated promptlyand courteously by the claims adjuster?

Yes

If not, reason:

Did you hear from the adjuster within 48 hours after reporting?

Yes

Any problems obtaining estimates? If so, what?

Was payment made to you or the appropriate party in a timely manner? If not, please explain.

What could we have done to serve you better? Any comments on the above or other service matters?

We wish to thank you for your response.

Your input is very valuable to us and we may use any comments you make in some of our marketing material.

We strive to provide EXCELLENCE in service!

Sincerely,
TWIN CITY INSURANCE AGENCY,INC.

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