Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- MDAnonymous, Catawba, NCCustomer since Sep 2009
“I just love Twin City! They are awesome!!”
- WFAnonymous, Pineville, NCCustomer since Oct 2016
“Your level of one on one personal service is one of the few standards that has not gone downhill as it has in many areas of the United States since the pandemic….. working virtually and/or from home, automated mechanisms for contact and the national labor shortage have badly eroded service in America. You are to be highly commended for this commitment to service excellence. ”
- MTAnonymous, Icard, NCCustomer since Jan 2010
“Michaele Day, Carol Brown, Jason Chapman, and the team always answer my questions and look for ways to save me on my premiums because things change. I know Twin City exists to make money but a knowledgeable, genuine, and caring staff is like working with friends. ”
- WLAnonymous, Newton, NCCustomer since Aug 2012
“When it comes to customer service, looking after your financial well-being, and protecting your assets, Twin-City has always gone above and beyond to meet or exceed my expectations. ”
- GRNewton, NCCustomer since Jul 2006
“Very friendly staff – especially Michaele Day. She was very helpful. She was able to get me more coverage at a lower price. Thanks!”
- KPKernersville, NCCustomer since Oct 2012
“The staff at Twin City has always been polite, professional, and quick to answer questions and help ensure we have the right insurance to fit our needs. They take the time to answer questions and make changes as necessary in a timely manner. We have been using Twin City for years and have always been happy with our insurance. ”
- JMAnonymous, Newton, NCCustomer since Dec 2003
“Good communication and easy to work with.”
- TGHickory, NCCustomer since Dec 1997
“You always follow through on everything you say you will do. I appreciate your honesty when I ask for your suggestion on a concern of mine. Thank you for being a good friend of mine and for always having time to help me when I call Twin City Insurance and ask for Carol Brown. ”
- AMNewton, NCCustomer since Sep 1995
“You answer your phone and always return our call if we leave a message. That is so rare today. Thank you!”
- LLAnonymous, Taylorsville, NCCustomer since Sep 2010
“Always helpful & knowledgeable with all my needs!
Thanks so much!” - GMAnonymous, Newton, NCCustomer since Jul 2008
“Always there to answer questions and help me with my policies. ”
- LSMaiden, NCCustomer since Jun 2000
“Great service!”
- KCAnonymous, Hickory, NCCustomer since Jan 2015
“Great customer service and knowledgeable staff! ”
- TAVale, NCCustomer since Jan 2003
“There when we need you and you are compassionate to our situations.”
- MCAnonymous, Newton, NCCustomer since Jun 2012
“My call is returned promptly and I receive great customer service. ”