Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- MLAnonymous, Matthews, NCCustomer since Jul 2022
“It’s a pleasure to be a part of the Twin City Insurance family!! Lesa Williams, Kasey Hefner, and everyone associated with the TCI team is professional, knowledgeable, helpful, patient, and caring….. they make insurance a pleasant experience!! ”
- SAAnonymous, Hickory, NCCustomer since Mar 2000
“Prompt responses, following up on issues, and staying in touch. I feel that you appreciate my business!”
- CKAnonymous, Lexington, NCCustomer since Jan 2000
“I’ve been using Twin City for 27 years. They are always great to work with, prompt to return calls and handle whatever comes up. Very solid company.”
- DKSwannanoa, NCCustomer since Jul 2018
“Excellent service and quick response from staff when needed.”
- HMTaylorsville, NCCustomer since Apr 2021
“You are there when I need you and offer good coverage at good rates.”
- RPAnonymous, Charlotte, NCCustomer since Apr 2011
“Twin City Insurance provides the best rates, service & support. Awesome staff. ”
- SLAnonymous, Conover, NCCustomer since Oct 2018
“Nothing but good things ever since we returned to Twin City and Erie Insurance! We filed for a roof replacement about two years ago. I thought it would be a headache to do so but it was a lot easier than I thought.”
- PHClaremont, NCCustomer since Feb 2018
“You don’t go up on us every year as every other insurance company has done. Thank you for that!”
- RIAnonymous, Taylorsville, NCCustomer since Dec 2018
“Everyone that I have dealt with at your office has always been very friendly, helpful and professional.”
- BBAnonymous, Hickory, NCCustomer since Jan 1998
“I rate Twin City as a 10 out of 10 because my 94 Vette, 04 Mach 1, and house have full insurance with high limits, plus 3 Lake Hickory condo policies. It’s possible some internet company might be able to match that but there’s a 100 percent chance you are going to take care of me fast if there is an issue. I have doubts about the internet because I haven’t personally known them for decades, such as Carol Brown, who has worked there for 35 years. Speaking of years, 2023 will be my 45th at Twin City. My family had policies there a decade or two before that. I want to additionally say they are quite speedy compared to larger firms about processing as I have dealt with some of those firms. I also like the concept of buying in Newton, NC where I can drive a mile and talk if needed. Keep in mind, that they aren’t paying me to say this, it’s just the truth.”
- SSLincolnton, NCCustomer since May 2004
“You give quick replies to my questions!”
- JBAnonymous, Claremont, NCCustomer since Jan 2020
“You are always there when we need you!”
- JCHildebran, NCCustomer since Apr 2015
“Always available when we call. Courteous and friendly.”
- KKNewton, NCCustomer since Feb 2010
“Never had an issue with anything! Always been courteous and helpful with any questions I’ve had! ”
- RKNewton, NCCustomer since Sep 2004
“Always prompt and courteous service.”