Customer Reviews

Twin City is a great agency to assist in our insurance needs! The staff is always eager to help in any way they can! Thank you Twin City!

Derek C., customer since 2013

The staff is always willing to answer any of my questions. They get back to me quickly and my wait time is limited. E-mails, text, and paper copies are sent which meets all areas of my life.

Customer since 2004

Any time we needed assistance you have always helped us with prompt service. We have been a customer now for 12 years.

Thomas D., customer since 2011

I always get immediate service and answers to my questions!

Customer since 2002

The service is always professional and timely.

Philip R., customer since 2010

I trust my agent, Carol Brown, and have confidence that she is looking out for my best interest rather than pursuing her own agenda (or pocketbook). My husband and I have been with Twin City for over 40 years. We have shopped around and even left the agency for a year or two but came back to the hometown agency that has integrity and whom we trust.

Carolyn D., customer since 1999

Twin City always returns my calls and gets me answers quickly.

Customer since 2010

Twin City is always prompt to respond, very considerate, and generous with their time to resolve any of your concerns. Very helpful in giving options to consider and explains everything in a manner anyone could understand. Thanks, Twin City!

Danal C., customer since 2019

I've never had a problem with Twin City Insurance. The staff has always been courteous and helpful. After a number of years with this firm, I have no complaints.

Rev K., customer since 2010

We have been using Twin City Insurance for years now and the staff have been so nice and helpful with all of our questions and concerns. We will continue to use them in the future.

Thomas D., customer since 2011

Jason Chapman went above and beyond to find the right insurance policy for our youth program. We really appreciate him and his hard work.

Justin S., customer since 2023

The staff members are always helpful.

Charles G., customer since 2000

Twin City Insurance is responsive, courteous, and goes the extra mile.

Customer since 2009

Fabulous customer service and always very responsive! I highly recommend Twin City. I made a referral to my son recently and was very pleased!

Kathryn E., customer since 2018

Customer service is amazing!

Jeffrey G., customer since 2016

Timely and professional service with fair pricing.

Customer since 2000

The staff is s always very courteous and helpful.

Lynne C., customer since 2010

Great Customer Service! You do what you say and do a wonderful job of following up.

Bob K., customer since 2017

The personalized & professional attention we receive is important to us.

Ron C., customer since 2014

You saved me money on my insurance and made it easy.

Jerry H., customer since 2022

I have had Twin City Insurance as my insurance agent for over 10 years now and I strongly recommend this company to all. Keep up the excellent work!

Silvio D., customer since 2014

The folks at Twin City have taken care of our insurance needs for many years. The helpful and kind attention we receive is second to none.

Customer since 2004

You are always supportive and helpful.

Steven E., customer since 2017

Congenial, cooperative & efficient.

Loudella F., customer since 1998

Twin City has always helped me out quickly when I’ve had problems or concerns. No matter what the issue with my insurance is, they have the answers.

Customer since 1998

I always get certificates or anything else needed in a fast and timely manner.

Customer since 1995

We really appreciate you shopping around for us so that we get the policies that best fit our needs and our budget.

Corinna H., customer since 2017

Twin City is very helpful, professional, and always there to answer my questions.

Customer since 2001

I appreciate having a local agent. You always provide quick, thorough responses and personal service.

Customer since 2001

The group is very accessible and always does a great job of explaining my coverage options and needs.

Customer since 2010

Carol Brown is always very responsive and helpful.

David C., customer since 2020

Twin City has great people to work with, always quick to get documents or make changes.

Roger W., customer since 2010

Never had a claim since I’ve been insured through Twin City but the customer service accessibility has been good.

Jeff L., customer since 2016

Staff is very knowledgeable, helpful & friendly. So quick to respond & go the extra mile for their customers. I’m so happy to be with Twin City!

Customer since 2015

I've been a customer for 37 years. Started with car insurance then life insurance, etc. I've always had a good experience with adding or changing coverage.

Leigha E., customer since 2000

How you deal with problems is what really matters. What few problems I have experienced were taken care of promptly and correctly. Thank you!

Dennis H., customer since 2015

I feel confident that my business is important to Twin City. They address my issues promptly. They, without fail, respond in a timely manner. Communication with Twin City is easy. This makes my life easy. The staff at Twin City does an outstanding job.

Customer since 2005

Twin City is an experienced INDEPENDENT agency.

Customer since 2013

Lesa Williams has always been there when I needed her. It didn't matter if it was for the business or my personal insurance. She had the answers and solved the problem. I would recommend her and Twin City to anyone who needed dependable service. Thank you for all you do.

Kim R., customer since 2010

Michaele Day is always caring and professional with her clients. She goes the extra mile to take care of the needs of her customers and is a great team member.

Jason C., customer since 1988

Twin City Insurance is super easy to work with!

Customer since 2014

Friendly staff and quick response to requests.

Customer since 2015

Great communication, fair pricing, friendly service, and prompt call backs!

Mark H., customer since 2021

Good rates. Always there if I have a question.

Pamela K., customer since 2019

You explain things well and help us think about things that we don't think to insure . Your professionalism helps keep us on top of things so we can concentrate on our business instead of worrying about insurance.

Marty L., customer since 2012

Twin City Insurance has been my agent for many years. The reason is the people. I have multiple policies that Michaele Day and Lesa Williams have taken care of for me. They excel in knowledge and communication. They have always answered my call or returned my call soon after. I trust them because they have proven to have my best interest in mind. They truly care for their clients. It's like; if you have a family member who's a lawyer or doctor. That's who you call because you trust them.

Jeff W., customer since 2009

I am confident having a local agent, I can ask questions and have a face-to-face discussion. Carol Brown has been very helpful. I had an accident this year and Erie Insurance was with us step by step and resolved the claim in a timely fashion.

Andrea C., customer since 2018

Got right in with no waiting and had an answer within a minute!

Lawrence H., customer since 2013

I can always count on quick and professional responses from Twin City.

Customer since 2010

Always there when we needed something handled quickly and professionally. Felt like family.

Customer since 2003

These people treat you as an individual and not as a Dollar Sign. Always there and one hundred percent professional. They have concern for humanity by allowing a gift tree on their property for someone needing a little compassion.

Harold R., customer since 2009

Great service!

Deborah H., customer since 2012

Kasey Hefner did a great job working for me with Erie Insurance in regard to a claim that I had. You and all of the staff are always friendly and know how to treat your customers with a caring attitude! Thanks!

Timothy L., customer since 2017

You were always there when I needed you!

Lisa M., customer since 2012

You have our home, cars, business, vacation home, and personal liability insurance. Lesa Williams was instrumental in making this happen, and I know she has left the company in great hands. It's like y'all know us personally, and that is what makes us the happiest!!

Calvin M., customer since 2006

I’ve had great, competent service over many years from Twin City.

Richard C., customer since 2002

Excellent service with my dad, Howard Bolick, while he was living.

Customer since 2009

You are always willing to help out and have quick responses when needed.

Kevin B., customer since 2008

I like the personal interaction that I have received from you. Makes me feel special and secure in knowing that you are looking out for me and my insurance needs. Thank you!!!

Patricia W., customer since 2005

We recently put in a claim and you were all very helpful. Everything progressed in a timely manner and we were able to move forward quickly. Thank you.

Customer since 2018

Very good prices and insurance-friendly people. Very helpful! Your reputation is very good in Catawba County.

Barry H., customer since 2012

Everyone is always helpful, knowledgeable, and quick to respond.

Haley B., customer since 2005

Michaele Day and the team at Twin City insurance are always very responsive to requests or questions. We’ve had lots of coverage changes this year, and every one was handled smoothly and easily. I know things are taken care of when needed!

Lisa N., customer since 2014

Always readily available to answer any questions we have! And in the event that a claim needs to be filed, they're always able to guide us through the process leaving us pleased and fortunate to have them as our agent!

Derek C., customer since 2013

Immediate response to service requests!

Joseph B., customer since 2001

Professional service and advice. Always available for a quick response. Been here for a long time and planning for the future. Friendly service with a smile. You always put the customer first!

Customer since 2016

Working with Michaele Day was a pleasure! She was very knowledgeable and helpful.

Customer since 2022

Twin City Insurance's staff members are responsive and professional. My family has trusted them to take care of our insurance needs for over 20 years. I highly recommend them to anyone seeking help navigating the insurance web.

Mandy G., customer since 2001

Great Service!

Customer since 2016

Quick response, good prices, and friendly people!

Customer since 2009

Great job by caring professionals. Thanks for providing fast, efficient service and good values. Patient in answering questions. Great help.

Michael S., customer since 2016

Twin City is very good to work with, and if necessary, resolves any issues in a timely manner. They work to do what's best for the customer.

Tina C., customer since 2006

The staff at Twin City Insurance goes above and beyond in providing quality services. I really love my experience when dealing with issues that may arise, but I always leave with a positive outcome. This agency is by far the best in Catawba County.

Mark M., customer since 2006

I just love Twin City! They are awesome!!

Michaele D., customer since 2009

Your level of one on one personal service is one of the few standards that has not gone downhill as it has in many areas of the United States since the pandemic..... working virtually and/or from home, automated mechanisms for contact and the national labor shortage have badly eroded service in America. You are to be highly commended for this commitment to service excellence.

Woody F., customer since 1996

Michaele Day, Carol Brown, Jason Chapman, and the team always answer my questions and look for ways to save me on my premiums because things change. I know Twin City exists to make money but a knowledgeable, genuine, and caring staff is like working with friends.

Matthew T., customer since 2010

When it comes to customer service, looking after your financial well-being, and protecting your assets, Twin-City has always gone above and beyond to meet or exceed my expectations.

William L., customer since 2012

Very friendly staff - especially Michaele Day. She was very helpful. She was able to get me more coverage at a lower price. Thanks!

Customer since 2006

The staff at Twin City has always been polite, professional, and quick to answer questions and help ensure we have the right insurance to fit our needs. They take the time to answer questions and make changes as necessary in a timely manner. We have been using Twin City for years and have always been happy with our insurance.

Customer since 2012

Good communication and easy to work with.

Joseph M., customer since 2003

You always follow through on everything you say you will do. I appreciate your honesty when I ask for your suggestion on a concern of mine. Thank you for being a good friend of mine and for always having time to help me when I call Twin City Insurance and ask for Carol Brown.

Customer since 1997

You answer your phone and always return our call if we leave a message. That is so rare today. Thank you!

Customer since 1995

Always helpful & knowledgeable with all my needs! Thanks so much!

Lisa L., customer since 2010

Always there to answer questions and help me with my policies.

Gary M., customer since 2008

Great service!

Customer since 2000

Great customer service and knowledgeable staff!

Kim C., customer since 2015

There when we need you and you are compassionate to our situations.

Customer since 2003

My call is returned promptly and I receive great customer service.

Maria C., customer since 2012

You've always been there when I needed anything taken care of. The very best people in the business. I have been with Twin City since the '90s and never thought of changing to someone else.

Customer since 2010

Prompt service and when I did have a claim the adjuster’s words were, “you have really good insurance.” So I appreciate having Twin City supply me with good coverage rather than just the cheapest possible that becomes a hassle when you need to use it.

Taylor R., customer since 2013

Michaele Day is always prompt and courteous and never fails to do her best work for us.

Customer since 1999

Good service!

Customer since 1996

Danielle Thornburg always services my account and addresses my needs quickly and efficiently.

Katherine C., customer since 2015

Michaele Day is fantastic! She is always very helpful and goes the extra mile to explain more than I even ask!

William W., customer since 2012

I have always been able to talk to someone quickly when I call and if I can't, someone returns my call in a very timely manner. Everyone has always been very helpful and friendly and they help me resolve my issue.

Zachary K., customer since 2009

Great explanation of the coverage we were receiving. The staff was very knowledgeable and friendly.

Paul C., customer since 2021

Thankfully, haven't filed a claim but believe if needed it would be processed with professionalism.

Customer since 2009

Always easy to contact to ask questions, very pleasant, and helpful with any questions I have. I have been with Twin City for over 50 years!

Sabra S., customer since 2001

Great, friendly service. Have always been helpful when I had questions. I have recommended you to my friends and neighbors.

Customer since 2008

Very helpful and easy to talk to.

Customer since 2014

I've had no issues with my insurance and, if I ever have questions, they are quick to answer me. And the insurances I pay is at a good rate.

Wendy L., customer since 2014

Communication is key. Twin City provides this.

Joseph J., customer since 2021

Every time I add a car, it's easy and fast. I had problems with an old life insurance policy and you solved it easily.

Customer since 2003

We trust the staff at Twin City to do what's best for us as your friends and customers!

Customer since 2012

Michaele Day is always very professional and friendly. I have had my car insurance with Twin City for over 15 years. Michaele always gets back to me quickly and is very knowledgeable.

Customer since 2003

I love every one there!!

Marietta B., customer since 2015

Great customer service and a great team handling my insurance needs!

Roman B., customer since 2020

What I have liked is you have come to my house to do business several times. I'm 86 and do not get out as much as I used to.

Customer since 2010

I have been a customer for numerous years!! Carol Brown is a big reason for that. I totally trust Twin City and its values. The company’s employees are what makes Twin City prosper as it has. Honesty, sincerity, and being helpful is the reason that I have trusted Twin City for all these years. If I am not mistaken, I have been with you since 1982. Keep up the good work!!

Roger A., customer since 2015

Very easy to work with and quickly respond to any questions/concerns.

Leslie B., customer since 2009

Quick responses to issues. You guys talk to me like we're old friends. And we are.

Ted K., customer since 2017

Ya'll always take care of us when we have changes or questions.

Customer since 2022

Excellent price for difficult to find insurance.

Robert M., customer since 2022

Michaele Day has always treated me as if I'm the only one she deals with. Response time is quick and she is thorough about answering my questions. That's why I have been using Twin City for approximately 25 years!

Victor W., customer since 2015

Great, prompt customer service! Timely returned calls and help with claims made.

Eric S., customer since 2008

Great service. Quick processing of claims.

Deborah E., customer since 2009

Kasey Hefner is always very helpful and prompt when I need to make a change in coverage - even something as small as an address change. Insurance issues can be very stressful for me, but she has always made them super easy!

James L., customer since 2018

Twin City's employees are always there to help. They take good care of my family and myself. I love to tell all my friends how wonderful they are!

Wende M., customer since 2020

Carol Brown is such a pleasure to work with. Every question that I ask her, she always answers me right away. I will suggest your company to my friends and family for all their insurance needs.

Customer since 2009

You have always been there with the right answers to our needs. Thanks again!

Customer since 2006

The friendly and helpful staff at Twin City are always punctual providing requested information.

Jennifer R., customer since 2010

Great customer service!

Jim W., customer since 2007

Personal service with quick responses to all questions and concerns.

Customer since 2010

Carol Brown has always been great in helping me with my decisions on my home and car insurance!

Customer since 2004

Very quick with responses to questions and quotes. Rates seem to be fair and competitive.

Edward M., customer since 2016

Friendly and knowledgeable. If you don’t know the answer to a question, you always find out.

Customer since 2019

As far as I can tell you did everything right! I trust the agency completely!

Customer since 2003

You keep us posted with up-to-date information. You have always handled our needs in a professional and timely manner. You are AWESOME!!!

Danal C., customer since 2019

Very friendly and informative about my policy & very quick to follow up on my claim. Thanks.

Wayne Y., customer since 2010

I always receive quick response when i need something. My personal lines agent, Carol Brown, seems eager to assist whether by email or phone.

Customer since 2002

The staff always responds quickly, and they are very professional.

Philip R., customer since 2010

We have been with Twin City for 40 years. Even back in the beginning of our relationship when we had sub-standard policy (due to our driving record) they shopped for the best coverage and best rate. Over the years we have learned that they are looking out for our best interests and we trust their advice.

Carolyn D., customer since 1999

Very pleased with the service and the agent!

Larry S., customer since 2020

Your promptness in responding to phone calls or email requests is great. You have always given a good price for my insurance policies.

Customer since 2010

Twin City Insurance Agency is the premiere agency of Catawba County as far as I'm concerned. The staff is excellent, very professional, very knowledgeable and has always been ready and available to help me with all my insurance needs. A++++++++++

Victor H., customer since 1999

Always kind and professional service. Twin City has always been very supportive of whatever our needs are.

Angela G., customer since 2014

Carol Brown is my go-to person. She is so professional, has an amazing sense of urgency, and provides very affordable quotes. Recommend to all!

Amy B., customer since 2015

Very professional and courteous service.

Michael H., customer since 2010

You guys always work with me on my payments, when needed, and whatever else I need. Thanks a lot!

Laura B., customer since 2011

Always able to help and answer questions.

Customer since 2001

Twin City insurance always has answers to my questions, takes care of my best interests for insurance, and the staff is always friendly, helpful, and has great customer service. Thanks!

Customer since 1998

40 years, never had a problem.

Robert B., customer since 2001

Customer service was excellent!

Dennis S., customer since 2022

Personal, honest, and trustworthy. Truly a customer-friendly agency.

Roy S., customer since 2018

Always so polite and willing to answer any questions you may have. Goes above and beyond! Would highly recommend!

Customer since 2016

I got good coverage for a better rate with Twin City!

Customer since 2001

Great service by polite people.

William M., customer since 2005

I would highly recommend Twin City Insurance to anyone. I’ve had very good service with them and especially my agent, Carol Brown. She is very quick to respond at any request I may have.

Customer since 2015

It’s a pleasure to be a part of the Twin City Insurance family!! Lesa Williams, Kasey Hefner, and everyone associated with the TCI team is professional, knowledgeable, helpful, patient, and caring….. they make insurance a pleasant experience!!

Mark L., customer since 2022

Prompt responses, following up on issues, and staying in touch. I feel that you appreciate my business!

Richard A., customer since 1997

I’ve been using Twin City for 27 years. They are always great to work with, prompt to return calls and handle whatever comes up. Very solid company.

Clifton K., customer since 2000

Excellent service and quick response from staff when needed.

Customer since 2018

You are there when I need you and offer good coverage at good rates.

Customer since 2021

Twin City Insurance provides the best rates, service & support. Awesome staff.

Raja P., customer since 2011

Nothing but good things ever since we returned to Twin City and Erie Insurance! We filed for a roof replacement about two years ago. I thought it would be a headache to do so but it was a lot easier than I thought.

Sean L., customer since 2018

You don’t go up on us every year as every other insurance company has done. Thank you for that!

Customer since 2018

Everyone that I have dealt with at your office has always been very friendly, helpful and professional.

Robert I., customer since 2010

I rate Twin City as a 10 out of 10 because my 94 Vette, 04 Mach 1, and house have full insurance with high limits, plus 3 Lake Hickory condo policies. It's possible some internet company might be able to match that but there's a 100 percent chance you are going to take care of me fast if there is an issue. I have doubts about the internet because I haven't personally known them for decades, such as Carol Brown, who has worked there for 35 years. Speaking of years, 2023 will be my 45th at Twin City. My family had policies there a decade or two before that. I want to additionally say they are quite speedy compared to larger firms about processing as I have dealt with some of those firms. I also like the concept of buying in Newton, NC where I can drive a mile and talk if needed. Keep in mind, that they aren't paying me to say this, it's just the truth.

Barry B., customer since 1998

You give quick replies to my questions!

Customer since 2004

You are always there when we need you!

Jerry B., customer since 2020

Always available when we call. Courteous and friendly.

Customer since 2015

Never had an issue with anything! Always been courteous and helpful with any questions I’ve had!

Customer since 2010

Always prompt and courteous service.

Customer since 2004

Great service!

John S., customer since 2010

You are very quick to respond to any questions. Also, easy to work with on getting best insurance options.

Jeffrey W., customer since 2021

Service, responsiveness to phone calls. Need I say more.

Customer since 2016

I always have someone to talk with when i call. This is very important to me.

Betty D., customer since 2020

Jennifer Wike helped with a problem I had when paying my umbrella policy. Kasey Hefner has always been helpful with my insurance issues

Meredith M., customer since 2001

Your patience, knowledge, and willingness to be very thorough in all aspects of my insurance coverage.

Customer since 2006

You helped us find a policy for our rental property that has a wood stove. Not all insurance companies cover such a property.

Customer since 2010

Always easy to reach and courteous. They treat you like a person and not a number. I would recommend them to anyone.

Christopher H., customer since 2013

Prompt communication and have been super helpful with any and every question I have had!

Customer since 2017

Always keep me informed what few times I have had to call regarding questions about my policy. Always helpful and professional.

Thomas A., customer since 2009

Always there to answer questions quickly and to help!

Tiffany K., customer since 2014

Kasey Hefner was very helpful in clearing up a glitch from the DOT. She was patient and knowledgeable. Thanks for the hard work!

Millie K., customer since 2014

Michaele Day is always responsive and addresses issues quickly and thoroughly.

Kenneth R., customer since 1997

Twin City has always been very helpful and responds to my questions in a timely manner.

William R., customer since 2009

I appreciate the personal attention Twin City has offered me all these years.

Joel M., customer since 2010

Lesa Williams worked hard to get insurance my small business could afford.

Mike H., customer since 2017

Always looking for better options to save on my insurance, and anytime I need assistance with a claim, you are right there to help with it.

Kathryn C., customer since 2010

You're always ready to help and answer questions.

Gregg B., customer since 1998

My recent claim for tree damage was handled unbelievably fast and courteously. I would and have told friends this. Truly professional service from all your team, Thanks!

Customer since 2002

You are great about everything, thanks!

Mike K., customer since 2000

I had never in all my years ever had a claim on my car insurance. Then I had the nerve-racking experience of having my catalytic converter stolen off my Prius this year. Thanks to a very kind claims agent who took care of me I suffered a third of the cost instead of the full 3,000. He was very caring and did all he could to assist me.

Customer since 2016

Great friendly and helpful staff.

Aldric F., customer since 2013

Lesa Williams has taken care of all my personal and business insurance for over 30 years. TWIN CITY IS THE BEST IN CATAWBA COUNTY!!!

Vickie B., customer since 2001

You listened to what I needed & wanted with my insurance.

Customer since 2021

This company is awesome to work with. No worries as they do the work for you.

John T., customer since 2018

You are always looking out for your clients best interest!

Reid G., customer since 2001

You're always there to answer my questions.

Customer since 1998

Always available and looking out for our insurance needs with sincere, friendly attitude.

Johnny T., customer since 2012

You were there for us right when we needed you. Y’all guided us as to what we needed to do. The main thing is you took great care of us through this tragedy.

Marsha A., customer since 2006

Courteous and efficient 100% of the time!

Customer since 1999

Quick response times ...always friendly.

Customer since 2016

I've used this firm for many years. Never had any real problems.

Michael S., customer since 2016

From the time we decided to move our insurance to Twin City Insurance, we've had immediate response to any question and wonderful customer service!

Freida W., customer since 2017

Very knowledgeable, great, and professional service. Trusting Twin City Insurance with my personal home, business, auto, etc.

Danny Z., customer since 2008

Friendly staff. Great prices on all my policies!

Joel M., customer since 2009

Twin City always has the customer's best interest in advising us that we can update our policy to keep up with inflation.

Customer since 2001

Every time I visit, you guys treat me with respect and do the Job in a very professional manner.

Jason P., customer since 2016

With Twin City, I have the coverage I need at a fair price. I'm one phone call away from getting help if I need It.

Customer since 1997

Very responsive and reliable. Great customer service and assistance anytime I have any questions or concerns.

Heather R., customer since 2018

Always get straight answers!

Gary L., customer since 2019

Best insurance company ever worked with. Prompt answers to my questions and great communication, both via emails and telephone conversations. Highly recommend!

Customer since 2018

Agents are always helpful and quick in their response.

Paula B., customer since 2017

Thoroughness & professionalism!

Ron C., customer since 2014

I always refer anyone I'm talking with about insurance to Twin City. You have taken the best care of me and my family for over 20 years. I couldn't ask for anyone better to work with!!

Jada C., customer since 2011

Carol Brown anticipates our needs and keeps us up-to-date.

Loudella F., customer since 1998

You are always looking out for our best interests for our business and personal insurance and we appreciate you all so much!

Leslie W., customer since 2010

Doing business with Kasey Hefner at Twin City was so easy, and she was a pleasure to work with.

Jerry H., customer since 2022

Friendly, prompt, and personal service!

William L., customer since 2000

Professional, friendly, knowledgeable, helpful, and very assessable.

Customer since 2001

I love that when I call, my person, Carol Brown, is always so helpful and is able to help me really quickly.

Customer since 1998

You put me on track with proper coverage on my biggest investment (home). Always helpful.

Robert P., customer since 2019

We never had any trouble. Everything is always done fast.

Customer since 2018

Always very helpful and knowledgeable.

John S., customer since 2001

You proactively stay in touch with me - rather than "take the money and run".

David C., customer since 2020

The products you’ve sold me have been good ones for me. Also, you have always been very responsive.

Robert K., customer since 2017

Carol Brown is very attentive and efficient. We are very satisfied with Twin City Insurance Agency's service.

Celetis B., customer since 2020

Twin City has always been very helpful and courteous with all of our insurance needs.

Denice B., customer since 2003

Courteous associates!

Todd H., customer since 2015

Always helpful when needed.

Customer since 2000

I cannot recall a time when we have been unhappy in our business relationship with Twin City. The staff is always helpful, professional, and knowledgeable. After thirty-plus years of doing business with them, I seriously have zero complaints. Great company!

Kristine H., customer since 2005

Always prompt service. I never have to make a second call. They handle all of my needs as they arise. I also LOVE that they support my favorite Radio Station 106.9 THE LIGHT! These are truly a good group of people.

Melea J., customer since 2014

Twin City does everything right.and has integrity.

John B., customer since 2002

Super nice and knowledgeable staff!

Customer since 2014

Always polite and there when you need them. If I have to leave a message, it doesn't take long for them to respond.

Customer since 2017

Great customer service, speedy process on my recent claim.

Stephen C., customer since 2018

Customer service is great. They treat you with respect and always find the right insurance that is best for the customer. I wouldn’t go anywhere else for our insurance needs.

Billy B., customer since 1999

Very knowledgeable, helpful and friendly. Would recommend.

Customer since 2010

Great agency. She treats me like family!

Pamela K., customer since 2019

Easy to work with. Always checking for updates.

Joseph M., customer since 1997

Always the best customer service and lowest price.

Michelle C., customer since 2010

All our insurance is there and my wife was a former employee.

Customer since 2001

Always friendly, efficient & answer questions quickly. Enjoy the home town feeling.

Customer since 2009

Twin City is a very professionally run business. I have multiple policies and I like that Twin City has an expert in each area. So, Michelle Day has helped me many times over the years with my auto policies and Lesa Williams has always helped me with life insurance. Whenever I have left a message, they have returned my call without fail. They both are so knowledgeable and eager to help with anything. I have had nothing but positive experiences with Twin City. With all the insurance ads trying to get people to switch, I have experienced that the hometown people provide so much more! As a customer, I need to trust that people at insurance companies have expert knowledge and care about my family, and strive to provide the best policies for our needs. The people at Twin City Insurance have earned my trust that they will be there whenever I need them.

Jeff W., customer since 2009

Twin City Insurance always handles my requests in a timely and professional manner.

Customer since 2010

Michaele Day is great to work with. She helped me get a very aggressive rate.

Jackson R., customer since 2022

Love the personal service!!! - Carol Brown is the greatest!

Melissa B., customer since 2009

First of all the staff is courteous, friendly and helpful. Quick response on getting my windshield repaired. Most of all you worked with the Erie adjusters to get my roof repaired after the wind and hail damage.

Timothy L., customer since 2017

Always quick to respond even to simple questions.

Customer since 2013

Twin City returns calls quickly, is informative about its services, and they go to bat when needed.

Calvin M., customer since 2006

Twin City has assisted me with my insurane needs for years, both personal as well as business. Their service is outstanding, their staff knowlegable and knowing that they are constantly shopping my coverage assures me that I am getting the best policy to fill my needs.

Brent T., customer since 2017

Staff (Michaele Day specifically) is very friendly and responsive. Pricing of our coverage is very competitive as well.

Customer since 2017

Always friendly and available when I have questions.

Customer since 2008

The staff at Twin City are always friendly and helpful. They are quick to respond to our inquires and needs and keep us up to date with any changes. You couldn't find better people to work with.

Steven T., customer since 2005

I have always felt like I have been helped and well taken care of from professional people.

Ronald B., customer since 2013

Twin City has always been very responsive and their customer service is excellent. Every time I have called with questions or changes, Carol Brown has been very knowledgeable and extremely helpful. I will always recommend Twin City.

Customer since 2008

Very friendly staff and always helpful!

Annette H., customer since 2005

We are lucky to have Jason Chapman as our agent and as a friend. He is always available to answer any insurance questions that we have.

Customer since 2021

Prompt and Knowledgeable Service!

Customer since 2005

Twin City makes me feel like I matter. They provide the same coverage as any other agents, but with miles better service and personability. 10/10 would and do recommend!

Jonathan J., customer since 2022

I have total confidence that my insurance needs are being met by Twin City insurance.... Their experience, know-how, staying on top of the insurance industry means there always making adjustments,, suggestions etc. to make sure I'm covered appropriately. Couldn't ask for more!

Customer since 2000

Professional and prompt service!

Bill B., customer since 2016

You're always there to help.

Giovanni G., customer since 2011

Quick service!

Gary C., customer since 2002

You always get what I need or back to me quickly.

Sharon R., customer since 2021

For over two decades, Carol Brown (and all of the Twin City staff) have always been a great resource for my family. They make sure that our insurance needs are met and questions answered.

Mandy G., customer since 2001

Availability and service without question. Super helpful in filing claims and minimizing premiums.

Customer since 2011

Helpful, friendly, and professional. You answer questions quickly and efficiently. Thanks for 7 years of the best rates anywhere!

Michael S., customer since 2016

They are very personable and take care of everything for you with ease!

Caroline D., customer since 2018

I suppose the best way for me to describe my interaction with Twin City would be "awesome customer service". All businesses strive to make a profit, it's how we stay in business but my experience with Twin City is you take the time to evaluate your customer's needs along with their affordability for each plan. I received a plan comparable to what I had with another company for a fraction of the cost. This matters!

Teresa R., customer since 2020

I always can call or email and get Carol Brown for any need I have. Very dependable. Lets me know how I can save money.

Shannon F., customer since 2009

Very good people. They do a great job helping with everything!

Customer since 2014

I have been very pleased with the services I have gotten from Twin City. I always get a quick response back when I need something. Everyone is always very friendly and easy to work with.

Customer since 2015

Friendly people working there to help you with any questions you may have.

Customer since 2006

Very satisfied with your service.

Customer since 2015

Twin City Insurance is always very quick to respond. They have always been very helpful in meeting our needs.

Kristina P., customer since 2012

You set up my new policies in a timely manner and saved me money.

Customer since 2022

Carol Brown always provides quick and accurate answers to my questions.

Brent F., customer since 1999

Great service and fabulous products!

Customer since 2014

I prefer to support local and switched to Twin City Insurance years ago. When we had an accident, they were excellent in getting it resolved quickly and completely.

Customer since 2015

Everyone is very helpful and willing to help me understand what I need.

Theresa C., customer since 2010

Friendly and helpful to work with. Reviews policies and offers ways to save on cost.

Customer since 2016

Always very helpful when I have questions.

Customer since 2018

You saved us money and gave us the best protection. Treated us with respect and gave us excellent guidance.

Customer since 1995

The staff at Twin City strives to assist the customer with their needs while providing optimal customer service...very friendly and professional!!

Sean H., customer since 1997

Excellent customer care.

Casey W., customer since 2007

Always there to answer questions and provide me with answers. You have never lied to me about rates and you find the best company for my needs.

Gary M., customer since 2008

We always get quick responses and thorough answers.

Woody F., customer since 1996

Great service!

Customer since 2004

Twin City gives me excellent personal service and is always there to answer my questions. They have many insurance companies to choose from when reviewing my insurance.

Jason C., customer since 1988

You help me select the best policies to fit my needs and your service is prompt and friendly.

Barry W., customer since 2015

As is the case with any type of business these days things are changing and, IMHO, not so much for the better. Automated answering service, voice mail, more interaction directly with companies as opposed to agents, etc. continues to erode and dilute the customer/agent relationship and "that personal touch" feeling. That being said I think you folks do the best you can to still create the old style, community-based business and want you to know it does not go unnoticed. You guys keep up the good work. I always have and still do have the utmost respect for Lesa Williams and think she, myself, and a few others did everything possible to keep our staff educated and able to prove their worth to their designated customers. That is vitally important and it's always a pleasure when I get to speak to Carol Brown. After I sold my agency I thought long and hard about who I would choose as my agent and Twin City was always at the top of a very short list. Take care guys and keep up the good work.

Russell C., customer since 2010

You always follow up promptly with any issue and take interest in making sure my claims are handled as they should be by the insurance company. Also, you are nice and courteous!

Denny S., customer since 2006

You guys are always there when I call or have a claim. I have always been pleased with your service.

Customer since 2015

Easy to work with and a comfortable feeling when asking questions about our coverage.

Oleka C., customer since 2001

Responsible, professional service.

J R., customer since 2010

Great staff & policy.

Customer since 2019

Carol Brown has always been very responsive in helping with our auto and homeowners.

Wendy B., customer since 2010

Excellent customer service and always friendly.

Customer since 2014

You're always there if we need you.

Timothy A., customer since 2003

Friendly service. Trustworthy quotes.

Jackson G., customer since 2021

Michaele Day is always quick to respond to any of our inquiries and if she can't answer the question, she will find the answer lightening quick. She is also kind and courteous, a real pleasure to work with.

Customer since 1999

Twin City has always provided professional help with a personal touch. Each individual that I have had contact with is very knowledgable. They are always willing to take the time to explain benefits and help come to a proper conclusion, whether in regard to coverage or claims.

Customer since 2013

Always good to know you are there for us if we should need you.

Kenneth W., customer since 2015

Great customer service.

Matthew H., customer since 2021

Always personable when I call with a question.

Customer since 2010

Great response time and very professional service

Customer since 2016

I've had four different policies with Twin City for years with no problems.

Customer since 2009

Great help with my commercial insurance needs and bent over backwards to work with my schedule.

Customer since 2022

Local office and easy to contact for questions.

Kimberly B., customer since 2014

Competitive rates and excellent customer service.

Denise M., customer since 2018

Responsive, friendly.

Customer since 2003

Very polite and professional, answers to questions come quick and if that’s not enough Lesa Williams is my neighbor and a wonderful person!

William M., customer since 2010

Every time I call with a problem, ya'll fix it

Robert M., customer since 2003

Always there for me when I’ve had issues or just want to add insurance or need help.

Jon M., customer since 2013

Christy is fantastic to work with. She is always there to help with any questions and is always available to speak with when needed. Best insurance company I have every dealt with

Alice H., customer since 2019

Your company is about doing what’s right!

Customer since 2009

You guys are just great people. You are always very helpful.

Sue R., customer since 2005

Twin City is the best agency hands down. Michaele Day is wonderful to work with.

Customer since 2003

I have been a Twin City Insurance client since my return to Catawba County in 1993. Attentive to my business and personal needs. Claim service albeit infrequent has been excellent.

Billy P., customer since 2014

Professional, knowledgeable, thorough, responsive.

Bob S., customer since 2021

Great people who care about the insurance needs of each client.

Marietta B., customer since 2015

You have come to my house to go through my contract with me.

Customer since 2010

It is a very professional agency always helping its custumers.

Inocente S., customer since 2008

I have been with Twin City insurance since 1982. I have always liked the personal attention that I received over the years. The staff is very polite and helpful. Carol Brown has kept me informed about my insurance needs during this time, along with additional coverage that will benefit me even more.

Roger A., customer since 2015

Always a pleasure and communication is great!

Tyler H., customer since 2016

The process was easy. Kasey Hefner quickly answered all of our questions and was very helpful.

Customer since 2022

Love the price! I think it’s affordable and also the customer service and how patient Carol Brown was in explaining things thoroughly as well as answering any questions I had! Highly recommended! If you are not with Twin City Insurance then what are you doing?

Customer since 2022

Being local is like being one of the family. I know that you will be there for me.

Customer since 2022

Great service!

Deborah E., customer since 2009

Always prompt and efficient! Service is EXCELLENT. I moved from the area in 2003, but have refused to use any other insurance agency.

Victor W., customer since 2015

You always provide personal customer service.

Customer since 2019

Always helpful with my requests.

Customer since 2007

Kasey Hefner helped me set up my new car insurance after my former company dropped me. She took the fear of that off me and the switch was hassle-free.

James L., customer since 2018

Everything just goes so smoothly. When we had a claim for an auto accident, the adjuster and Twin City took care of everything right from the start. They went above and beyond. Thank you!

Customer since 2006

I have been with Twin City Insurance for many years. Home and auto. I even made it through having a new, teenage driver, who is now 27 years old. Carol Brown has always responded quickly to phone calls and emails, as my insurance needs have changed over the years. Carol has also reached out to me when better coverage or cost savings were available. Twin City has made my insurance needs, worry-free.

Tony C., customer since 2014

Twin City and Erie Ins are there when I need them.

Larry E., customer since 2010

When I had water damage, the problem was fixed immediately with no hassles. Also, I am buying a new home and that transition so far has been seamless. Thanks for taking the worry out of my day.

Customer since 2010

Professional in handling questions and every situation.

Arthur A., customer since 2019

I usually get a response the day I call or email or at least by the following day.

Customer since 2002

You answered my questions and provided me with the insurance I needed.

Customer since 2021

Everyone has always been incredibly helpful and kind, would recommend to anyone.

Brandon P., customer since 2013

The replacement for my windshield was done in a skilled and timely manner. I have had no issues with my replacement. The technician was courteous and sufficient in providing the measures we were to take after the repair work was completed. Very satisfied!

Danal C., customer since 2019

Always helpful and prompt when I ask for quotes or assistance. Also, Twin City has notified me several times about various policies that are nearing default due to lack of payment. This is very important to us since we have several businesses as well as our home insurances with the agency. Sometimes, things just get missed and I appreciate someone following up with a reminder a payment is due.

Customer since 2010

We moved from a national insurance company around 40 years ago and have been with Twin City since. Everyone there is courteous and knowledgeable and I believe has our best interest as their priority. Carol Brown has made recommendations over the years for our benefit. It means a lot to trust our insurance agent.

Carolyn D., customer since 1999

I have a great sense of satisfaction with the feedback and concern that Carol Brown has shown whenever Victoria or I have had questions or concerns about our insurance coverage. Thanks!

Charles M., customer since 2019

Carol Brown has been my go-to person for years. She is extremely knowledgeable, professional, and friendly. She is super fast at answering any questions that I ever had, providing quotes, you name it!

Amy B., customer since 2015

I was offered a chance to receive a cheaper insurance rate without having to ask for it.

Michael F., customer since 2017

It is nice to have a person who is close by to work with, face to face, and to know who you can call on if there are any problems that you need help with.

Customer since 2019

Best service ever by lots of friendly, professional people who know their business.

Customer since 2005

Your insurance business has always worked with me on different occasions, when I needed it, and took care of all my auto and home insurance stuff.

Laura B., customer since 2011

I think you guys are great! Always fast and helpful!

Megan E., customer since 2010

Every time I have had a claim it went very smoothly. No complaints.

Customer since 2001

I’ve been a customer of Twin City Insurance for a long time. Great customer service, Always professional and timely responses. Highly recommend.

Customer since 1998

We get to work with the same individual (Michaele Day) when we call in. She thoroughly reviews our policies each year to make sure we have the coverage we need. If we have a question, our representative is quick to respond. This office is very personal, knowledgeable, and professional and treats its clients with the greatest respect. They definitely live by the Golden Rule.

Roy S., customer since 2018

Professional yet personal service

Jacob A., customer since 2019

You were very helpful, thorough and a joy to do business with.

Shannon A., customer since 2022

Lower rate and better customer service.

Danielle H., customer since 2021