Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- MBAnonymous, Catawba, NCCustomer since Dec 2009
“Love the personal service!!! – Carol Brown is the greatest!”
- RCR C., Newton, NC
“Having been a former competitor I think the fact that I chose this agency to handle my insurance needs should be an indicator of my satisfaction with their service and business practices. Great people.”
- TLAnonymous, Claremont, NCCustomer since Mar 2017
“First of all the staff is courteous, friendly and helpful. Quick response on getting my windshield repaired. Most of all you worked with the Erie adjusters to get my roof repaired after the wind and hail damage.”
- AKLincolnton, NCCustomer since Dec 2013
“Always quick to respond even to simple questions.”
- CMAnonymous, Charlotte, NCCustomer since Jun 2006
“Twin City returns calls quickly, is informative about its services, and they go to bat when needed.”
- BTAnonymous, Hickory, NCCustomer since Feb 2017
“Twin City has assisted me with my insurane needs for years, both personal as well as business. Their service is outstanding, their staff knowlegable and knowing that they are constantly shopping my coverage assures me that I am getting the best policy to fill my needs.”
- JPCornelius, NCCustomer since Dec 2017
“Staff (Michaele Day specifically) is very friendly and responsive. Pricing of our coverage is very competitive as well. ”
- KBStatesville, NCCustomer since Oct 2008
“Always friendly and available when I have questions. ”
- STAnonymous, Hickory, NCCustomer since Apr 2005
“The staff at Twin City are always friendly and helpful. They are quick to respond to our inquires and needs and keep us up to date with any changes. You couldn’t find better people to work with.”
- RBAnonymous, Hickory, NCCustomer since May 2013
“I have always felt like I have been helped and well taken care of from professional people. ”
- MBHickory, NCCustomer since Aug 2008
“Twin City has always been very responsive and their customer service is excellent. Every time I have called with questions or changes, Carol Brown has been very knowledgeable and extremely helpful. I will always recommend Twin City. ”
- AHAnonymous, Hickory, NCCustomer since Jul 2005
“Very friendly staff and always helpful! ”
- JCMorganton, NCCustomer since May 2021
“We are lucky to have Jason Chapman as our agent and as a friend. He is always available to answer any insurance questions that we have.”
- CBNewton, NCCustomer since Jun 2005
“Prompt and Knowledgeable Service!”
- JJAnonymous, Newton, NCCustomer since May 2022
“Twin City makes me feel like I matter. They provide the same coverage as any other agents, but with miles better service and personability. 10/10 would and do recommend!”