Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- TCAnonymous, Lenoir, NCCustomer since Dec 2014
“I have been with Twin City Insurance for many years. Home and auto. I even made it through having a new, teenage driver, who is now 27 years old. Carol Brown has always responded quickly to phone calls and emails, as my insurance needs have changed over the years. Carol has also reached out to me when better coverage or cost savings were available. Twin City has made my insurance needs, worry-free. ”
- LEAnonymous, Hickory, NCCustomer since Mar 2010
“Twin City and Erie Ins are there when I need them.”
- ASConover, NCCustomer since Oct 2010
“When I had water damage, the problem was fixed immediately with no hassles. Also, I am buying a new home and that transition so far has been seamless. Thanks for taking the worry out of my day.”
- AAAnonymous, Newton, NCCustomer since Feb 2019
“Professional in handling questions and every situation.”
- GBNewton, NCCustomer since Sep 2002
“I usually get a response the day I call or email or at least by the following day. ”
- PCConover, NCCustomer since Jul 2021
“You answered my questions and provided me with the insurance I needed. ”
- BPAnonymous, Newton, NCCustomer since Oct 2013
“Everyone has always been incredibly helpful and kind, would recommend to anyone.”
- DCAnonymous, Newton, NCCustomer since Feb 2019
“The replacement for my windshield was done in a skilled and timely manner. I have had no issues with my replacement. The technician was courteous and sufficient in providing the measures we were to take after the repair work was completed. Very satisfied!”
- SLConover, NCCustomer since Oct 2010
“Always helpful and prompt when I ask for quotes or assistance. Also, Twin City has notified me several times about various policies that are nearing default due to lack of payment. This is very important to us since we have several businesses as well as our home insurances with the agency. Sometimes, things just get missed and I appreciate someone following up with a reminder a payment is due. ”
- CDAnonymous, Stony Point, NCCustomer since Aug 1999
“We moved from a national insurance company around 40 years ago and have been with Twin City since. Everyone there is courteous and knowledgeable and I believe has our best interest as their priority. Carol Brown has made recommendations over the years for our benefit. It means a lot to trust our insurance agent. ”
- CMAnonymous, Catawba, NCCustomer since Sep 2019
“I have a great sense of satisfaction with the feedback and concern that Carol Brown has shown whenever Victoria or I have had questions or concerns about our insurance coverage. Thanks!”
- ABAnonymous, Winston Salem, NCCustomer since Jan 2015
“Carol Brown has been my go-to person for years. She is extremely knowledgeable, professional, and friendly. She is super fast at answering any questions that I ever had, providing quotes, you name it!”
- MFAnonymous, Newton, NCCustomer since Aug 2017
“I was offered a chance to receive a cheaper insurance rate without having to ask for it.”
- DCNewton, NCCustomer since Jan 2019
“It is nice to have a person who is close by to work with, face to face, and to know who you can call on if there are any problems that you need help with.”
- RCNewton, NCCustomer since Nov 2005
“Best service ever by lots of friendly, professional people who know their business.”